FAQ
Frequently Asked Questions
How do I place an order?
Browse the collection, select your size, and add to your bag. Proceed to checkout to complete your purchase.
Can I modify or cancel my order?
Orders can be modified or cancelled within 24 hours of placement, before production begins. Contact us immediately at concierge@thehsw.co.
What currency are prices displayed in?
All prices are displayed in Kuwaiti Dinar (KWD).
Is shipping complimentary?
Yes — shipping is free worldwide on every order, with no minimum required. Full details are on our Shipping & Returns page.
How long will my order take to arrive?
All orders are dispatched within 1–2 business days once ready to ship, through our third-party logistics partner. Ready-to-wear pieces are ready immediately; made-to-order and made-to-measure pieces follow the production timeline in our Made-to-Order Policy (typically 3–6 weeks) before dispatch. Once dispatched, delivery typically takes 7–9 business days worldwide, depending on the courier and transit conditions outside our control.
Will I receive tracking information?
Yes. A shipping confirmation with tracking details is sent once your order is dispatched.
What is your return policy?
We accept returns within 14 days of receiving your order, on unworn, unaltered items with tags attached.
How do I initiate a return?
Email concierge@thehsw.co with your order number and our team will guide you through the process.
How do I find my size?
Refer to our Size Guide for full measurements. If you are between sizes, we recommend sizing up for outerwear.
Do you offer made-to-measure?
Yes. See our Made-to-Order Policy for how production, timelines, and changes work, or our Pre-Order Policy for pre-order pieces. For specific enquiries, contact us at concierge@thehsw.co.