Shipping, Exchange & Return Policy  

Dr. Maram

Shipping, Exchange & Return

Effective Date: 26 / 04 / 2026

At Dr Maram, we are committed to providing a smooth and reliable shopping experience. Please review the following policy before placing an order.

Shipping Availability

Shipping is available for orders placed through our website. Availability may vary depending on destination and product type.

Delivery Time

Kuwait: 5 working days
International: 7–10 working days

Delivery timelines are estimates and may vary due to external factors.

Order Processing

Orders are processed after payment confirmation. Timing may vary based on item type and availability.

Shipping Delays

Delays may occur due to carriers, customs, or external circumstances beyond our control.

Delivery Address Responsibility

Customers are responsible for providing accurate shipping details. We are not liable for incorrect or incomplete addresses.

International Orders

Duties and taxes may apply depending on destination. These are the responsibility of the customer.

Exchange Policy

Exchanges are subject to approval and must be returned unused, unworn, and in original condition.

Non-Exchangeable Items

Made-to-measure, custom items, used items, and digital or service-based products are not eligible.

Return Policy

Returns require prior approval. Please contact us before sending any item back.

Damaged or Incorrect Items

Contact us with your order number and photos. We will review and assist accordingly.

Shipping Fees

Shipping fees are generally non-refundable unless the item is incorrect or defective.

Contact

Email: orders@drmaram.com