Shipping policy

Shipping, Exchange & Return Policy
Effective Date: 26 / 04 / 2026

At Dr Maram, we are committed to providing a smooth and reliable shopping experience. Please review the following policy before placing an order.

SHIPPING AVAILABILITY
Shipping is available for orders placed through our website. Availability may vary depending on destination and product type.

DELIVERY TIME
Kuwait: 5 working days
International: 7–10 working days

Delivery timelines are estimates and may vary due to external factors.

ORDER PROCESSING
Orders are processed after payment confirmation. Timing may vary based on item type and availability.

SHIPPING DELAYS
Delays may occur due to carriers, customs, or external circumstances beyond our control.

DELIVERY ADDRESS RESPONSIBILITY
Customers are responsible for providing accurate shipping details. We are not liable for incorrect or incomplete addresses.

INTERNATIONAL ORDERS
Duties and taxes may apply depending on destination. These are the responsibility of the customer.

EXCHANGE POLICY
Exchanges are subject to approval and must be returned unused, unworn, and in original condition.

NON-EXCHANGEABLE ITEMS
Made-to-measure, custom items, used items, and digital or service-based products are not eligible.

RETURN POLICY
Returns require prior approval. Please contact us before sending any item back.

DAMAGED OR INCORRECT ITEMS
Contact us with your order number and photos. We will review and assist accordingly.

SHIPPING FEES
Shipping fees are generally non-refundable unless the item is incorrect or defective.

CONTACT
Email: maram@drmaram.com