AW26/27 — The Architecture of Her · DDP shipping calculated at checkout · Duties & taxes included

Shipping & Returns

Shipping

Shipping to Kuwait is a flat KD 1.5. All GCC and international orders ship DDP (Delivered Duty Paid) by express courier. Orders below KD 125 (approx. US$410) are charged a flat KD 10 (approx. US$33), which already includes all applicable import duties, customs fees, VAT and local taxes. Orders of KD 125 or more ship complimentary, also DDP. The total you see at checkout is the final amount: nothing further is payable on delivery.

All orders are dispatched within 1–2 business days once ready to ship, through our third-party logistics (3PL) partner. Delivery time depends on transit and courier logistics once your order leaves our warehouse and is separate from processing time.

Processing Times

  • Ready-to-wear: in stock and dispatched within 1–2 business days of order confirmation.
  • Made-to-order: follows the production timeline in our Made-to-Order Policy, typically 3–6 weeks. Once production is complete, the finished piece is dispatched within 1–2 business days.

Estimated Delivery Time

Once dispatched, international delivery is estimated at 3–10 business days, depending on destination, customs clearance, and courier service. Delivery times are estimates and cannot be guaranteed.

You will receive a shipping confirmation email with tracking details once your order has been dispatched.

Customs, Duties & Import Taxes

Every GCC and international order ships DDP (Delivered Duty Paid). HSW pays all applicable import duties, customs fees, VAT and local taxes on your behalf, whether shipping is the flat KD 10 or complimentary. There are no additional duties or taxes to pay on delivery. Customs clearance may occasionally affect delivery timing. We currently ship worldwide, except to Israel.

Delivery Delays

Shipments may occasionally be delayed by factors outside our or our courier's control, including weather, customs processing, strikes, regional conflict, or carrier disruptions. Where such delays affect an active order, we will keep you informed with updated timing where possible. See also the Force Majeure clause in our Terms & Conditions.

Incorrect Address

Please review your shipping address carefully before completing checkout. If you notify us of an incorrect or incomplete address within 24 hours of placing your order, we will do our best to amend it before dispatch. Once an order has shipped, HSW is not responsible for packages delayed, returned, or lost as a result of an incorrect address provided at checkout, and any costs to reship the order will be the customer's responsibility.

Lost Packages

If tracking shows your order as delivered but you have not received it, or your shipment appears lost in transit, please contact concierge@thehsw.co within 7 days. We will open an investigation with the courier. A replacement or refund will be issued only once the courier's investigation confirms the package is lost.

Refused Shipments

If a shipment is refused at delivery, returned to us as undeliverable, or abandoned in customs, the customer is responsible for original and return shipping costs. A refund for the merchandise value will be issued once the item is received back at our facility in its original condition, less these costs.

Returns

We accept returns within 14 days of receiving your order on eligible, non-customized items. Items must be unworn, unwashed, and in their original condition with all tags attached. Made-to-order, customized, final-sale, worn, altered, or late-return items are not eligible except where required by applicable law or in the case of a verified defect.

How to Return

  1. Email concierge@thehsw.co with your order number and reason for return.
  2. Our team will respond with return instructions.
  3. Pack the item securely in its original packaging.
  4. Once received and inspected, an approved refund will be issued to your original payment method.

Return shipping: return shipping costs, including any applicable duties and taxes associated with the return, are the customer's responsibility unless the return is due to an HSW error, manufacturing defect, or shipping damage.

Exchanges

Eligible items may be exchanged for a different size, subject to availability. Contact concierge@thehsw.co to arrange an exchange.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, with a manufacturing defect, or is not what you ordered, contact us within 48 hours of delivery with your order number, clear photographs of the item and packaging, and a brief description of the issue.

Customization

Orders placed with approved custom alterations or personalization are final sale and non-refundable once production has begun, except in the case of a verified manufacturing defect.

Final Sale

Items marked as final sale — including made-to-order, customized, and clearance items — are not eligible for return or exchange except where required by applicable law.